Refund policy
We want you to love your LUVIOR Travel Case. If you're not completely satisfied, we offer a 30-day return policy — you have 30 days from the date you receive your order to request a return.
To be eligible for a return, your item must be unused, in its original condition, with all tags attached and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, contact us at info@luviorofficial.com. If your return is accepted, we'll provide instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
Return shipping costs are the responsibility of the customer.
Return Address
17575 NW 94th Ct, Apt 314
Hialeah, FL 33018
United States
Damages and issues
Please inspect your order upon receipt and contact us immediately at info@luviorofficial.com if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.
Warranty
Every LUVIOR Travel Case is covered by a 6-month limited warranty against manufacturing defects.
Exchanges
The fastest way to get the item you want is to return the item you have, and once that return is accepted, make a separate purchase for the new item.
European Union 14-Day Cooling Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, the item must be unused, in its original condition, with tags attached and in its original packaging. You'll also need proof of purchase.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please note it can take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at info@luviorofficial.com.